Everything You Need to Know
From product care to shipping - here’s what you need to know.Hand wash only: Clean gently using a soft sponge and mild soap. Avoid abrasive materials or dishwashers.
Dry immediately: After washing, pat dry with a soft cloth to prevent water spots and oxidation.
Polish occasionally: Kansa naturally oxidizes over time. To restore its sheen, use a soft cloth and a non-abrasive metal polish suitable for bronze alloys.
Store thoughtfully: Keep in a cool, dry place. Avoid prolonged exposure to moisture and direct sunlight.
Shipping: Orders are packed with care and dispatched within 1 - 2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We do not offer complimentary returns. Returns are accepted only if your item arrives broken or defective.
Please email us within 5 days of delivery at support@aurevaa.com with your order number and photos. We'll guide you through the next steps.
Please note: Subtle variations in tone and finish are natural characteristics of handcrafted Kansa and are not considered defects.
We're happy to help. Reach out to us at support@aurevaa.com.