Due to the handcrafted nature and limited availability of our collections, we do not accept returns unless the item arrives damaged or defective.

Please contact us within 5 days of delivery at support@aurevaa.com with:

• Your order number
  
• Photos clearly showing the damage/defect (and the full item)
  

Once approved, we’ll offer a resolution (at our discretion):

(1) a replacement item (we cover shipping for the replacement), or

(2) store credit.

Because our pieces are small-batch and artisan-made, we do not accept returns for reasons such as preference, change of mind, or “not as expected.” We encourage reviewing product dimensions and details carefully before ordering.

Yes. Items must be unused and in original packaging to qualify for replacement/return approval.

At this time, we’re unable to make partial changes or cancellations once an order is placed. Please review your items, quantities, and shipping details carefully before checking out.

Orders typically ship within 1 - 2 business days. You’ll receive a confirmation email with tracking once your order is on the way.

Yes, complimentary shipping on domestic orders over $100. Standard shipping rates apply otherwise.

Once shipped, you’ll receive an email with tracking details.

Check around your home/building and with neighbors, then email us. We’ll guide you on next steps with the carrier.

Kansa is a traditional Indian metal, a type of bronze made primarily of copper and tin. It’s known for its healing properties and has been used for centuries in Ayurvedic wellness.

Yes, Kansa is completely food-safe and often used for eating and drinking. It has natural antibacterial properties and supports gut health.

Yes, like all pure metals, Kansa can darken with time due to oxidation. This is completely natural and does not affect its quality or safety.

Hand wash only with mild soap and a soft cloth. Avoid abrasives. To restore shine, use a paste of tamarind or lemon juice with a little flour or salt.

Brass is an alloy made from copper and zinc. It has a golden hue and has been used in Indian craftsmanship for centuries.

Yes, it will develop a natural patina. This is part of the aging process and adds to its character. You can polish it to bring back the shine.

Brass is safe for dry items. For acidic or wet food, it should be lined or used with caution as acids can react with the metal.

Wipe with a dry, soft cloth. For deep cleaning, use lemon juice and salt or a brass-specific polish. Do not use a dishwasher.

Yes, natural marble is food-safe and commonly used for serving platters and pastry boards.

Marble is porous and can stain if exposed to oils, acids, or colored liquids. It can also scratch with heavy or sharp items. Use with care.

Wipe with a damp cloth after each use. Avoid acidic or harsh cleaners. You can seal the marble periodically for added protection.

Yes. Variations in color, veining, and texture are part of marble’s natural beauty and are not defects.

Yes, both are hardwoods known for their strength, beauty, and sustainability.

Absolutely. They are ideal for dry food serving and add warmth to your table setting.

Do not soak or use in the dishwasher. Occasionally oil with food-grade mineral oil to prevent drying or cracking.

If exposed to excess water or heat, wood can warp or crack over time. Store in a cool, dry place.

Yes, fine bone china is durable enough for daily use but retains the elegance of formal dining.

While some pieces may be dishwasher safe, hand washing is recommended to preserve the finish. Avoid microwaving pieces with metallic detailing.

It’s the combination of craftsmanship, material, and timeless design. Its translucency, smooth glaze, and lightness create a refined experience.