Everything You Need to Know
From product care to shipping - here’s what you need to know.Hand wash only: Use a soft sponge and mild soap with lukewarm water. Avoid abrasive materials, strong detergents, or dishwashers, as they can damage the delicate nacre surface.
Dry immediately: After washing, gently pat dry with a soft, lint-free cloth to prevent water spots and preserve the natural luster.
Polish occasionally: To maintain its iridescent glow, lightly buff with a soft cloth. Avoid harsh chemicals or polishes, as they may dull or scratch the surface.
Store thoughtfully: Keep in a cool, dry place. Avoid prolonged exposure to direct sunlight, extreme temperatures, or high humidity, as these can cause discoloration or warping.
Shipping: Orders are packed with care and dispatched within 1 - 2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We do not offer complimentary returns. Returns are accepted only if your item arrives broken or defective.
Please email us within 5 days of delivery at support@aurevaa.com with your order number and photos. We'll guide you through the next steps.
Please note: Subtle variations in color, pattern, and iridescence are natural characteristics of genuine Mother of Pearl and are not considered defects.
We're happy to help. Reach out to us at support@aurevaa.com
FAQs
Yes. Natural variations in color, pattern, and sheen make each piece one-of-a-kind adding to its timeless charm.
Yes, but we recommend only dry or cold foods unless specified otherwise. Avoid prolonged exposure to moisture or oils.
With proper care, the natural luster can last for years. Avoid direct sunlight and abrasive cleaners to maintain its glow.
No. Hand washing is essential. Dishwashers and high heat can damage the surface and bonding materials.
Yes. These are natural characteristics of authentic Mother of Pearl and a mark of its organic origin.