Everything You Need to Know
From product care to shipping - here’s what you need to know.Before First Use
Gently rinse with warm water and mild soap.
Dry thoroughly with a soft, lint-free cloth.
Everyday Use
Suitable for serving dry or wet foods, desserts, tea, and coffee.
Avoid sudden temperature changes (e.g., freezer to oven, or pouring boiling liquid directly into a cold cup) to prevent cracking.
Cleaning
Hand-wash recommended with a mild soap solution and a soft sponge.
Avoid abrasive scrubbers or harsh chemicals that can scratch the glaze.
Some ceramic items may be dishwasher safe, but to preserve finish and detailing, hand-washing is preferred.
Avoid These
Do not use directly on an open flame, stovetop, or in conventional ovens unless specified as oven-safe.
Avoid prolonged soaking which may weaken the glaze over time.
Strongly pigmented foods or liquids may leave marks, clean promptly after use.
Storage
Stack carefully with soft padding in between (like felt or tissue) to prevent scratches or chipping.
Store in a dry place to avoid moisture build-up.
Shipping: Orders are packed with care and dispatched within 1–2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We hope you love your Aurevaa piece. As each item is thoughtfully handcrafted, we are unable to offer complimentary returns at this time.
If your order arrives damaged or defective, please reach out to us at support@aurevaa.com within 5 days of delivery. Kindly include your order number and photos, and we’ll be happy to assist you with the next steps.
We're happy to help. Reach out to us at support@aurevaa.com.