Everything You Need to Know
From product care to shipping - here’s what you need to know.Hand wash only: Clean gently using a soft sponge and mild soap with lukewarm water. Avoid abrasive cleaners, acidic substances (like lemon or vinegar), and dishwashers, as they can etch or dull the surface.
Dry immediately: After washing, pat dry with a soft cloth to prevent water spots and preserve the natural finish.
Polish occasionally: Marble may lose some sheen over time. Restore its surface by gently buffing with a soft, dry cloth. Avoid chemical polishes or sealants unless recommended for food-safe marble.
Handle with care: Marble is strong yet prone to chipping if dropped or struck against hard surfaces. Use thoughtfully in your rituals and hosting.
Store thoughtfully: Keep in a cool, dry place. Avoid prolonged contact with moisture or oils that may leave marks.
Shipping: Orders are packed with care and dispatched within 1 - 2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We do not offer complimentary returns. Returns are accepted only if your item arrives broken or defective.
Please email us within 5 days of delivery at support@aurevaa.com with your order number and photos. We'll guide you through the next steps.
Subtle variations in veining, tone, and finish are natural characteristics of handcrafted marble and are not considered defects.
We're happy to help. Reach out to us at support@aurevaa.com.