Everything You Need to Know
From product care to shipping - here’s what you need to know.Clean gently: Use a soft sponge and mild soap to wash brass. Avoid abrasive materials, acidic cleaners, or dishwashers.
Dry immediately: Pat dry with a soft cloth after washing to prevent water spots and tarnishing.
Polish occasionally: Brass may develop a natural patina over time. To restore shine, use a non-abrasive brass polish with a soft cloth.
Store mindfully: Keep in a cool, dry place. Wrap in soft cloth or store in anti-tarnish pouches to avoid scratches and oxidation.
Shipping: Orders are packed with care and dispatched within 1 - 2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We do not offer complimentary returns. Returns are accepted only if your item arrives broken or defective.
Please email us within 5 days of delivery at support@aurevaa.com with your order number and photos. We'll guide you through the next steps.
Please note: Subtle variations in tone and finish are natural characteristics of handcrafted Brass and are not considered defects.
We're happy to help. Reach out to us at support@aurevaa.com.