Everything You Need to Know
From product care to shipping - here’s what you need to know.Hand wash only: Gently clean with a soft sponge and mild soap. Avoid soaking, harsh detergents, or dishwashers.
Dry immediately: Wipe thoroughly with a soft cloth after washing to prevent warping or cracks.
Oil occasionally: To maintain the wood’s natural luster and prevent drying, apply a food-safe mineral oil or beeswax polish periodically.
Store thoughtfully: Keep in a cool, dry place away from direct sunlight or extreme temperatures. Avoid prolonged contact with water.
Shipping: Orders are packed with care and dispatched within 1 - 2 business days. You’ll receive a tracking number as soon as your order ships.
Returns: We do not offer complimentary returns. Returns are accepted only if your item arrives broken or defective.
Please email us within 5 days of delivery at support@aurevaa.com with your order number and photos. We'll guide you through the next steps.
Please note: Natural variations in grain, texture, and color are inherent to handcrafted wooden pieces and are not considered defects.
We're happy to help. Reach out to us at support@aurevaa.com.